Refund Policy
Effective Date: June 2, 2025
At Daria’s Matrix ("we," "us," or "our"), we strive to provide high-quality numerology services through our website https://dariasmatrix.com ("Website"). This Refund Policy outlines the conditions under which you may request a refund for purchases or subscriptions made on our Website. This policy is part of our Terms of Use and should be read in conjunction with our Privacy Policy.
1. Overview
We offer numerology reports, consultations, and related services through one-time purchases or subscription plans. Our goal is to ensure your satisfaction with our Services. If you are not satisfied, you may be eligible for a refund under the terms outlined below. All refunds are processed through our third-party payment processor, Stripe.
2. Subscription Refunds
3. One-Time Purchase Refunds
4. How to Request a Refund
To request a refund:
5. Non-Delivered Services
If you paid for a Service that was not delivered due to technical issues or errors on our part, we will either provide the Service or issue a full refund, at your discretion. Contact us at privacy@dariasmatrix.com to report any issues.
6. Chargebacks and Disputes
If you initiate a chargeback or dispute through Stripe or your financial institution without first contacting us, we reserve the right to suspend your access to the Services pending resolution. We encourage you to contact us directly to resolve any issues before initiating a chargeback.
7. No Guarantee of Results
As stated in our Terms of Use, our Services are provided for entertainment purposes only and do not guarantee specific outcomes. Refunds will not be issued based on dissatisfaction with the content or results of numerology reports or consultations.
8. Changes to This Refund Policy
We may update this Refund Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Website with a revised effective date. Your continued use of the Website or Services after such changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have questions about this Refund Policy or wish to request a refund, contact us at:
At Daria’s Matrix ("we," "us," or "our"), we strive to provide high-quality numerology services through our website https://dariasmatrix.com ("Website"). This Refund Policy outlines the conditions under which you may request a refund for purchases or subscriptions made on our Website. This policy is part of our Terms of Use and should be read in conjunction with our Privacy Policy.
1. Overview
We offer numerology reports, consultations, and related services through one-time purchases or subscription plans. Our goal is to ensure your satisfaction with our Services. If you are not satisfied, you may be eligible for a refund under the terms outlined below. All refunds are processed through our third-party payment processor, Stripe.
2. Subscription Refunds
- Eligibility: You may request a refund for a subscription (e.g., monthly or annual plans) within 14 days of your initial purchase or renewal, provided you have not used the Services extensively during that period (e.g., generated multiple numerology reports).
- Non-Eligible Cases: Refunds will not be granted if:
- You have used the Services significantly during the refund period (e.g., downloaded or accessed multiple reports).
- The refund request is made after the 14-day period.
- Automatic Renewals: Subscriptions renew automatically unless canceled. You may cancel your subscription at any time through your account settings or by contacting us at privacy@dariasmatrix.com. Upon cancellation, you will retain access to the Services until the end of the current billing cycle, and no further charges will be applied. Refunds for renewals are subject to the same 14-day eligibility period.
3. One-Time Purchase Refunds
- General Policy: One-time purchases, such as individual numerology reports or consultations, are non-refundable because the Services are delivered immediately upon purchase. We provide detailed descriptions of our Services on the Website to help you make informed decisions before purchasing.
- Exceptions: Refunds for one-time purchases may be considered in exceptional circumstances, such as:
- The Service was not delivered due to technical issues on our end.
- The Service provided was materially different from what was described on the Website.
- Contact us at privacy@dariasmatrix.com to discuss eligibility for an exception.
4. How to Request a Refund
To request a refund:
- Contact us at privacy@dariasmatrix.com within the applicable refund period (14 days for subscriptions).
- Provide your name, email address, order details (e.g., order number), and the reason for your refund request.
- We will review your request and respond within 7 business days. If approved, the refund will be processed through Stripe to your original payment method within 10 business days.
5. Non-Delivered Services
If you paid for a Service that was not delivered due to technical issues or errors on our part, we will either provide the Service or issue a full refund, at your discretion. Contact us at privacy@dariasmatrix.com to report any issues.
6. Chargebacks and Disputes
If you initiate a chargeback or dispute through Stripe or your financial institution without first contacting us, we reserve the right to suspend your access to the Services pending resolution. We encourage you to contact us directly to resolve any issues before initiating a chargeback.
7. No Guarantee of Results
As stated in our Terms of Use, our Services are provided for entertainment purposes only and do not guarantee specific outcomes. Refunds will not be issued based on dissatisfaction with the content or results of numerology reports or consultations.
8. Changes to This Refund Policy
We may update this Refund Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Website with a revised effective date. Your continued use of the Website or Services after such changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have questions about this Refund Policy or wish to request a refund, contact us at:
- Email: privacy@dariasmatrix.com
- We operate entirely online. Any data access or deletion requests may be submitted via email.